Mobile operators contract with Empello for a range of Audit and Compliance services

An example of the service which Empello provides to a Mobile Network Operator follows:

Areas covered

• Micro-billing / Charge to bill
• Premium SMS
• Premium Voice / IVR

Types of Audits 

• Advertising – Mobile, Web, In-app, Social, Print, Broadcast
• Service Test – Message Flow, sign-up, billing, multiple transactions, cancellation, marketing and refunds
• Customer Care – Telephone Helpline availability and compliance

Breach management

• Providing direct support to the client’s partners to manage services through to a compliant state.