Mobile operators contract with Empello for a range of Audit and Compliance services

Untitled-2An example of the service which Empello provides to a Mobile Network Operator follows:

Areas covered

  • Micro-billing / Charge to bill
  • Premium SMS
  • Premium Voice / IVR

Types of Audits 

  • Advertising – Mobile, Web, In-app, Social, Print, Broadcast
  • Service Test – Message Flow, sign-up, billing, multiple transactions, cancellation, marketing and refunds.
  • Customer Care – Telephone Helpline availability and compliance

Breach management

  • Providing direct support to the client’s partners to manage services through to a compliant state.

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