Mobile operators contract with Empello for a range of Audit and Compliance services
An example of the service which Empello provides to a Mobile Network Operator follows:
Areas covered
- Micro-billing / Charge to bill
- Premium SMS
- Premium Voice / IVR
Types of Audits
- Advertising – Mobile, Web, In-app, Social, Print, Broadcast
- Service Test – Message Flow, sign-up, billing, multiple transactions, cancellation, marketing and refunds.
- Customer Care – Telephone Helpline availability and compliance
Breach management
- Providing direct support to the client’s partners to manage services through to a compliant state.