Empello’s CertifEYE records the user interaction on the payment page in video format to provide a comprehensive and easy to understand view of the consumer experience and user interaction on the payment page.
Included as an integral part of Empello’s API implementation, CertifEYE can be activated via a simple script and managed from within the FraudStop dashboard.
You can choose whether to record all journeys, or specific journeys from within your FraudStop dashboard, activating by merchant, by campaign ID, or specific time periods.
Journeys can be viewed and downloaded via the Token Look Up tool and search by Token ID. Where Header Enrichment is available, journeys can also be linked to MSISDN to enable search by MSISDN which can be very useful as a customer care tool. With its in-depth knowledge of the VAS ecosystem and extensive experience of working with carriers over more than 10 years, Empello can offer bespoke development services to create a suite of online systems for Mobile Operators in the VAS sector.